Delete your Gems account

Effective date: 11 October 2026

This page explains how to delete your account on Gems, the community map of St Vincent and the Grenadines published by SVG Gems, and what happens to your data when you do.

How to delete your account in the app

1. Open Gems and sign in.
2. Open the Community tab, tap the menu, then Settings.
3. Tap Delete my account and confirm.

Deletion takes effect immediately and cannot be undone.

If you cannot use the app

Send an email to hello@svggems.com from the email address linked to your account, with "Delete my account" in the subject line. We will verify that the request comes from you and delete the account within 30 days.

What is deleted

• Your profile, display name, handle, photo and bio.
• Your posts, comments and photos.
• Places, events and crews you added, and your check-ins and confirmations. Crews you started pass to another member.
• Your notifications and push notification tokens.
• Your sign-in record, so the account can no longer be used.

What may be kept

• Content you deleted, or that was deleted with your account, is hidden immediately and permanently removed after 30 days.
• Factual details of places that other members confirmed may stay on the map without any link to you.
• Usage records are unlinked from your account and deleted after 13 months.
• Records of moderation decisions, reports and suspensions may be kept where needed to prevent a banned person from returning, or to respond to a legal claim.
• Payment and accounting records, if you used Paid Features, are kept for as long as tax and accounting law requires.

See the Privacy Policy at svggems.com/privacy for full details.